VA reports increase in number of appointments at VA South Texas HCS health facility in San Antonio (671GK) in August


The VA South Texas Health Care System, subsidiary 671GK in San Antonio, Texas scheduled 14,379 pending appointments in August compared to 14,168 the previous month, according to data collected from the U.S. Department of Veteran's Affairs.

Of the total number of appointments, 14,295 had a wait time of 30 days or less (99.4%) and 84 appointments (0.6%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

VA South Texas Health Care System Appointments Scheduled in August vs. July

Facility Code
Location
Total Appointments Scheduled in August
Total Appointments Scheduled in July
Percent change in number of appointments
671
San Antonio, TX (Audie L. Murphy)
65,533
64,027
2.4%
671A4
Kerrville, TX
13,526
13,345
1.4%
671BU
San Antonio, TX - VADOM
84
91
-7.7%
671GB
Victoria, TX
3,134
3,088
1.5%
671GF
South Bexar County, TX
4,476
4,551
-1.6%
671GH
Beeville, TX
261
269
-3%
671GK
San Antonio-NW 410, TX
14,379
14,168
1.5%
671GL
New Braunfels, TX
3,419
3,228
5.9%
671GN
Seguin, TX
984
923
6.6%
671GP
Balcones Heights, TX
7,806
7,741
0.8%
671GQ
Shavano Park, TX
5,368
5,347
0.4%
671QB
Data Point, TX
24,175
23,912
1.1%

Source: U.S. Veteran's Administration

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